A fix has been implemented and we are monitoring the results.
Posted Oct 23, 2026 - 14:12 EDT
Update
We are continuing to investigate an issue impacting users' ability to complete manual eligibility verifications.
Impact: Users may experience difficulty initiating or completing manual eligibility verifications for certain patients.
Workaround: Open and resave the patient's Care Profile, then attempt the eligibility verification again. No changes to the Care Profile are required.
Current Status: Our team is actively investigating the underlying cause and working toward a permanent resolution. We will continue to provide updates as additional information becomes available.
Posted Oct 22, 2026 - 15:46 EDT
Investigating
We are currently investigating an issue where users are unable to save manual verifications. Our team is actively working to identify the cause. We will provide an update as more information becomes available.