On October 27, 2026, some users were unable to reach the Unlimited Systems login page, or saw a page that failed to load. The cause was an issue with our infrastructure provider, Cloudflare, which affected certain enterprise network firewalls that had received recent firmware updates. Cloudflare’s incident details are available here: https://www.cloudflarestatus.com/incidents/dk2obcyw2aew
Cause and resolution
The issue originated with Cloudflare and was resolved by Cloudflare. It was not caused by a change to Unlimited Systems applications or infrastructure. No action is required from users or customer IT teams.
Posted Oct 27, 2026 - 13:21 EDT
Resolved
This incident is resolved. Cloudflare has confirmed that its incident affecting certain enterprise network firewalls is resolved, and access to the Unlimited Systems login page has remained stable throughout our monitoring period. Cloudflare's incident details are available here: https://www.cloudflarestatus.com/incidents/dk2obcyw2aew
Our application and services remained operational throughout. If you continue to have trouble reaching the login page, please contact your organization's IT or help desk team.
Users who were unable to reach the Unlimited Systems login page should now be able to connect. Our application and services remained operational throughout.
We are monitoring to confirm that access remains stable and will post a final update once monitoring is complete.
Posted Oct 27, 2026 - 11:58 EDT
Identified
Some users may be unable to reach the Unlimited Systems login page or may see a page that fails to load. We believe this is caused by a known issue with certain enterprise network firewalls, which our infrastructure provider, Cloudflare, has confirmed affects firewalls that received recent firmware updates. Our application and services are running normally.
What users may see: Pages that hang and never load, or browser errors such as "ERR_TIMED_OUT" or "ERR_EMPTY_RESPONSE." You will not see an incorrect password or account error.
If you are affected: Please contact your organization's IT or help desk team and share this notice with them. The fix must be made on your organization's network equipment.
For hospital IT and network teams: This issue occurs when HTTPS traffic passes through a firewall performing SSL/TLS inspection after a recent firmware update. Cloudflare's incident details are available here: https://www.cloudflarestatus.com/incidents/dk2obcyw2aew
To restore access, we recommend reviewing recent firewall firmware changes with your vendor.
We will post updates here as Cloudflare and firewall vendors share more information.